If you would like to cancel your order within 24 hours of purchase, you will receive a full refund no questions asked. For cancellations please send us an email([email protected]) with your order number and we’ll process your request.
1.Exchanges and Refunds will be accepted within 14 days of your original receipt of the delivery.
2.When the tracking number is provided for the returning product, the money will be refunded to the buyer’s account.Beyond 14 days ONLY EXCHANGES will be accepted within 30 days of the original delivery of the order.
3.The products must be returned in new, resellable condition. Products that are altered or damaged (scratches, wreckage, etc.) do not qualify and may be discarded.
4.Please be aware that some returns are subject to a 25% restocking fee, Shipping charges will not be refunded unless products are defective or there is a shipping error.
Every order comes with a 30 day satisfaction guarantee. If your not happy with your purchase, we’ll do just about anything to make it right. If it’s been 30 days since you purchased, unfortunately refunds are no longer applicable.
For returns/refunds please send us an email([email protected]) with your order number and we’ll process your request. Once our customer service team approves your request, please re-package the products and ship them back to us.
Yesmypets cannot be held responsible for returned items getting lost during transit. We advise customers who who return their purchase to pay for insurance and tracking to guarantee it reaches our destination safely.
Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.
Please allow up to 72 hours for your refund to process once the returned product is received by our warehouse. Your bank statement will reflect a change within 2-10 business days. Any refund will be returned to your credit card in the original path.
Please contact with yesmypets Customer Service by email([email protected]) to get return address in a necessary condition.